At SilverOnyx LLC we stand by our products! All of our products are backed by our 30 day, no questions asked, guarantee! If you are not completely satisfied with your purchase, you may return it for a full refund.
The support does not end there - many of our products are covered by a limited manufacturers warranty:
- Air Purifiers (One Year)
- Sound Therapy Machines (90 days)
- Bluetooth Scales (90 days)
- Kitchen Canisters, Tea Infusers, Measuring Cups (90 days)
Submitting a Claim
Before filing a warranty claim, please contact us via email (firstname.lastname@example.org) as we may be able to provide a resolution or work-around.
Follow these steps to send your product in for warranty service:
- Package the Product in its original packaging or in equally protective packaging.
- Print a copy of your order and place it in the box with the Product.
Click here to open a return request.
You will require the email address used to make the original purchase, along with your order #. Once you submit the return request, you will be provided with a RMA (Return Merchandise Authorization) number, along with further instructions.
- Ship the Product to the address shown below (a tracking # is recommended).
- When the package has been received and inspected, you will be notified and informed how the warranty claim is to be fulfilled (repair, replacement, or refund).
Ship your product to:
14807 S Heritagecrest Way, Ste B
Bluffdale, Utah 84065
NOTE: Customer is responsible for shipping costs.
Click here for complete Warranty Terms & Conditions